Privacy Policy

Last Updated: January 6, 2026

1. Introduction

Housemind ("we", "our", or "us"), operated by BalkuSoft Kft., is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Account information (email, username)
  • Loxone Miniserver credentials (encrypted)
  • Home configuration (location, timezone, room names)
  • Payment information (processed by our payment provider)

2.2 Automatically Collected Information

  • API usage data and logs
  • Smart home event data
  • Device and connection information
  • Error and performance data

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain the Service
  • Generate context-aware voice messages
  • Monitor usage and enforce plan limits
  • Improve Service performance and features
  • Process payments and manage subscriptions
  • Send service updates and support communications
  • Prevent fraud and ensure security

4. Data Security

We implement industry-standard security measures to protect your data:

  • All data transmitted over HTTPS/SSL
  • Loxone credentials encrypted using Fernet encryption
  • API keys hashed and securely stored
  • Regular security audits and updates
  • Access controls and authentication

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Event logs and history are retained for 90 days for performance and troubleshooting purposes.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Payment processors (Paddle), hosting providers (Fly.io), AI services (OpenAI)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Third-Party Services

Our Service integrates with third-party services:

  • OpenAI: For AI-powered message generation (subject to OpenAI's privacy policy)
  • Paddle: For payment processing (subject to Paddle's privacy policy)
  • Fly.io: For hosting infrastructure (subject to Fly.io's privacy policy)

8. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking

We use minimal cookies for:

  • Session management
  • Security and authentication
  • Service functionality

We do not use advertising or third-party tracking cookies.

10. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

11. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. Your continued use after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]
General inquiries: [email protected]